Shipping policy
Order Processing
At Cherry & Rose, we process orders 7 days a week (excluding major holidays).
Most orders are prepared and dispatched within 1–2 business days.
Products that are out of stock or in high demand (preorders) may take up to 10 business days to be prepared and dispatched.
Delivery
Delivery is handled by our courier partners such as Evri and Royal Mail.
United Kingdom: Orders are dispatched within 1–2 business days. Once dispatched, delivery usually takes 2–4 business days. Estimated total delivery time: 3–6 business days.
United States: Dispatch in 1–2 business days. Estimated delivery 4–8 business days. Total estimated delivery time: 5–10 business days. Delivery times may vary depending on customs clearance.
- The courier may require a signature upon delivery or leave the parcel in a safe place such as your mailbox or doorstep.
- Saturday delivery is not guaranteed, even with express services.
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Cherry & Rose cannot be held responsible for delivery delays caused by courier services.
Tip: We recommend using a delivery address where someone can safely receive the parcel (home, workplace, or a trusted neighbour).
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Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking details.
Please allow up to 48 hours for tracking information to become active.
If you cannot find your tracking email, please check your spam, junk, or promotions folder.
Address Accuracy
Please ensure your shipping and billing address are correct before completing your order.
To avoid delays, make sure your address includes:
- House number or building name
- Street name
- Postcode
- Apartment or flat number (if applicable)
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Orders with incomplete or incorrect addresses may experience delays or be returned to us. Any additional shipping costs required for resending the order will be the responsibility of the customer. Incorrect addresses may also delay processing by 1–2 additional business days.
📧contact@cherryandrose.com